Our customer support team is here to answer your questions.

Delivery Information

When do we receive the product I ordered?

Bank approval can be obtained instantly for orders you place with credit card and your order can be taken to the preparation stage immediately. The payment you have deposited in your money transfer orders is monitored by checking our accounts at the beginning of each working day and the orders that are paid are taken to the preparation stage. If there is any problem during the procurement of the products in your order, all information about the product is sent to your e-mail address registered in our system by our store officials. The products you have purchased are delivered to the cargo company to be delivered to you as soon as possible. Cargo companies deliver the packages within 5 working days depending on the region you are in, to your address in the regions where the delivery is made, to the relevant cargo branch in the regions where delivery to the address cannot be made.

 

Which cargo company will my order be sent with?

Valid for all cargoes.

 

How will I know that my order has been shipped?

When your orders from our site are delivered to cargo, cargo shipment information regarding your order is automatically sent to your e-mail address registered in our system.

In addition, when you log in to our site, you can view your orders from the My Account section and instantly view the status of your order.

 

 

Will I pay any fee when receiving my order?

There is absolutely no extra charge during delivery. Please contact us if the courier requests any fees from you.

 

My order is defective or wrong, what should I do?

When your order is delivered to you by the courier, you must check the outer package for damage and prepare a "Damage Assessment Report" in case of any damage. Another point you should pay attention to regarding the damage assessment report is the explanations given by the cargo officers in the minutes. For example, `There is no damage to the package. A report such as "the product is damaged." Will be interpreted as the product is not damaged during transportation, causing problems during the change. Please warn the attendant to keep a complete and correct report for your damaged product.

In case of any damage you notice after receiving your order, you should immediately inform your cargo branch and request assistance in preparing a damage assessment report. If you cannot get the necessary assistance from the cargo branch, we ask you to inform us.

As a result of the delivery of the product to us by preparing the report to the cargo officer, your exchange process will be completed quickly and you will be informed.

    

My bill was not delivered with my order. What should I do?

All orders delivered by cargo are delivered to the cargo company according to the invoice and with an invoice.

Our official invoices are an integral part of your order. Your invoice is delivered to you in a transparent plastic pocket bag outside the box containing your order.

 

If, for any reason, the invoice in this pocket is not delivered to you by the cargo company, please remind the cargo authority and ask persistently.

 

For the invoice that cannot be delivered despite all your requests, please keep a report and report it to us. The cargo company will find it as soon as possible, or a stamped copy will be sent to you by us.

 

The product received is not the product I ordered? (Number, color or product code is different)

You can change the faulty product or send it to us with the return / change form and invoice. When the product reaches us, the correct product will be sent to you as soon as possible.

 

The incoming product is defective, what should I do?

You can change the faulty product or send it to us with the return / change form and invoice. When the product reaches us, a new product will be sent to you as soon as possible.

 

Didn't all of the products in my order reach me?

If you have more than 1 product in your order, our shipments can be made in parts.

The number of products and the number of products you received on the invoice must be the same. A separate invoice is issued for each partial shipment.

If the products specified in the invoice are not included in the package, ask the courier to keep a report and contact us.

 

What if no one can be found at the address at the time of delivery?

If the cargo officer cannot find anyone at the address, he leaves a "Cargo Notification Note" and brings the cargo back to the branch. In this case, the cargo must be received by the buyer from the branch within 3 days.

 

Can I change the recipient name or address after placing an order?

If your order has not been shipped yet, you can change the recipient name or address. The cargo officer who will come to your address will make delivery to the name you have given by checking identity.